29.03.2024 - Kablo Tel Dünyası - Cable - Production - Material - Machinery Technology Magazine
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Madem Reels Brazil, Madem Gulf Bahrain, Madem-Moorecraft Reels USA and Euromadem Spaın completes customer satisfactıon survey 2022, receives high marks

Madem Reels Brazil, Madem Gulf Bahrain, Madem-Moorecraft Reels USA and Euromadem Spaın completes customer satisfactıon survey 2022, receives high marks
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In the first and second quarter of 2022 Madem BRAZIL , SPAIN , BAHRAIN and USA conducted a customer satisfaction survey with 193 cable customers in 42 countries.

Madem polled the following services: claim response, quantities shipped X received, documentation, deliveries, quality inspections, performance, and packing. BAHRAIN 100% satisfaction: Madem Gulf BAHRAIN concluded the customer satisfaction survey with 36 Wire & Cable manufacturing customers in 13 countries, Middle East, Asia, Oceania and African countries. Madem Gulf received 92% feedback responses. 100% of responses falling into good and very good categories.

“After a brief hiatus of 3 years, we are extremely elated to have delivered on our promise of regaining 100% customer satisfaction, in the year 2021, with the help of our robust quality and environment policies and rigorous implementation/ monitoring of the same at all levels of our operations. We will strive to continue and maintain the same for the current & future years ahead.” Said Adel Abdulla Mohammed Janahi, General Manager Sales “Keeping our focus and improving our planning and processes, among all the challenges faced worldwide during the last years, proved to be a key factor to our success in the last survey, ensured by our customer’s satisfaction and renewed relationships. More than ever, our customers trust in our capacity to deliver reliable products, in time and fulfilling the highest standards. Madem Gulf is 100% dedicated to keep our position as one of the best drums suppliers in the world.” said Alexandre Monte Mezzo Genera Manager Operations.

USA 94.4% satisfaction: Madem-Morecraft USA concluded the survey with 16 Wire & Cable manufacturing customers. Madem received 10 (62%) responses from customers. 94% of responses falling into good and very good categories. “We are proud of this score over our world class clientele. It encourages and strengthens our ideal of continually adding value to our products and services.”, said Marcos Ramalho President “We are expanding our production capacity and increasing our distribution network. Providing excellent customer service is tantamount to that success and requires a team effort. Everyone in our organization contributes and we are very proud of their commitment and desire to continuously improve.”, said Steve Redhage Vice-President Sales SPAIN 94.2% satisfaction: EuroMadem Spain conducted a customer satisfaction survey with 45 Wire & Cable manufacturing customers in 14 countries.

EuroMadem received 26 responses (44%) from customers, more than 94% of responses falling into good categories.”After a year with many difficulties and challenges due to COVID, we have worked to provide a better service to our customers by improving response capacity throughout the supply and delivery chain. Thank all our customers for their help through satisfaction surveys to improve day by day in order to become a solvent and guaranteed supplier.”said Roger Santasusana General Manager”. BRAZIL 93.8% satisfaction: Madem BRAZIL concluded the survey with 96 Wire & Cable manufacturing customers in 15 countries. Madem received 48 (50%) responses from customers. 94% of responses falling into good and very good categories. “We are again pleased with the results of the survey and we will continue to work towards 100% customer satisfaction for all our global customers”, said Leandro Mazzoccato, Global Sales Director.

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BU KONUYU SOSYAL MEDYA HESAPLARINDA PAYLAŞ
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